Sunrise On Clayton

Positive Feedback:

• Many reviewers found the staff at Sunrise to be kind, dedicated, and responsive, particularly praising the management, nursing team, and activities director for their engagement and respectful treatment of residents and families.
• Several reviews highlighted the welcoming and polite nature of the staff during tours, with some staff members being specifically commended for their exceptional support and care.
• The facility's ability to provide a sense of home and community was frequently mentioned, with activities and social opportunities for residents being a notable highlight.
• The quality of food and dinner service, even in challenging situations, was appreciated by some reviewers.
• One review praised the Reminiscence team for their respectful and courteous treatment, mentioning a special makeover event that was particularly touching.

Negative Feedback:

• There were concerns about the level of care and attention to detail in some instances, such as a resident being moved without essential items and personal belongings being left unpacked.
• Communication issues were noted, with one reviewer struggling to reach their loved one and feeling that their requests for contact were ignored.
• Some reviews criticized the care staff for not providing adequate assistance, mentioning instances of neglect and a lack of responsiveness to residents' needs.
• The dining experience was criticized by some for long wait times and inconsistent service, with one reviewer observing staff behavior that detracted from resident care.
• One individual expressed disappointment with the hiring practices and felt they were treated rudely when attempting to reapply for a position.

Mixed Feedback:

• While many reviews were overwhelmingly positive about the care and environment at Sunrise, some pointed out areas for improvement, particularly in staff performance and communication.
• The facility was generally described as clean, organized, and engaging for residents, though some experiences suggest variability in service quality.