Sunrise Of Webster Groves

Summary of Reviews:

• Several reviews express dissatisfaction with the level of care, particularly for residents with specific health needs such as Parkinson's, dementia, and memory care requirements. Concerns include inadequate staff attention, failure to perform regular checks, and poor handling of medical situations.
• There are complaints about the staff's behavior, including instances of rudeness, lack of compassion, and covering room cameras, which raised concerns about transparency and resident safety.
• Some reviews highlight negative experiences with the facility's management and the quality of food provided to the residents.
• On the positive side, there are multiple accounts of satisfaction with the care provided at Sunrise of Webster Groves. Families appreciate the caring staff, hard-working nurses, and devoted leadership. They felt their loved ones were treated with dignity, respect, and genuine care.
• Positive changes in the community have been noted, including new leadership that has contributed to a more positive atmosphere and improved staff engagement.
• Specific staff members were mentioned for their kindness and efforts to make residents' transitions smooth and to maintain a high level of care.

Overall, while there are heartfelt testimonials of excellent care and significant improvements under new leadership, there are also serious concerns about the quality of care, staff behavior, and facility management that potential residents and their families may want to consider.