Sunrise Of Troy

Several reviews highlight the positive aspects of the senior living facility, noting that the staff is well-regarded for their treatment of residents, and the food quality exceeds expectations. Many visitors and family members of the residents find the environment welcoming and the staff friendly, contributing to a pleasant atmosphere for their loved ones.

However, there are significant concerns regarding management and staffing issues. Some reviews criticize the facility for being understaffed and poorly managed, with reports of delayed annual raises, hiring practices that favor less experienced new hires over loyal, long-term employees, and a lack of adequate care for residents requiring nursing home-level care. These issues have led to a work environment described as unorganized, drama-filled, and neglectful towards both employees and residents.

On a more positive note, specific mentions of excellent service and care include the Sunrise of Troy, which was praised for providing a safe, comfortable, and pleasant respite care experience. Another review commends the professional and helpful nature of the staff across various departments, highlighting the facility's ability to make transitions smooth and comfortable for new residents. The facility's efforts to engage residents with activities and concerts are also appreciated.

Overall, while there are heartfelt endorsements of the staff's kindness, compassion, and dedication, significant concerns about management practices and staffing levels suggest a need for improvement to ensure the well-being and satisfaction of both residents and employees.