Sunrise Of Staten Island

Reviews of Sunrise Senior Living offer a mix of experiences and perspectives, highlighting both the strengths and areas for improvement within the facility. Here's a summary of what people are saying:

• Residents and their families have praised the facility for its cleanliness, likening it to a "very clean hotel" and commending the staff for their kindness, patience, and professionalism. The dementia wing, in particular, received high marks for the care provided.
• Some reviewers have highlighted the positive atmosphere, compassionate team members, and the attention to detail in care, making special note of the staff's efforts to maintain residents' dignity and provide personalized attention.
• There are positive remarks about the work environment from some employees, mentioning the professionalism and compassion of their colleagues, including specific praise for the nursing staff and administrators.
• However, there are also criticisms regarding the facility's management and customer service. Some former employees expressed dissatisfaction with how their employment ended or how certain administrative issues were handled.
• Concerns were raised about the facility's responsiveness to inquiries, with some people experiencing difficulties in communication, particularly during off-hours or when seeking information.
• A few reviews mentioned the physical environment of the rooms and safety concerns, particularly for residents with mobility issues or in the Alzheimer's care section, describing them as less than ideal.
• Despite some negative experiences, there are individuals who express a desire to work at the facility, indicating a positive reputation in some circles.

Overall, while many reviews highlight the compassionate care and professionalism at Sunrise Senior Living, there are areas where improvements could enhance the experience for both residents and their families, as well as for staff.