Sunrise Of San Mateo

Sunrise has received a mix of reviews, with many highlighting the excellent service, especially in the memory care floor, responsiveness to residents' needs, and efforts to keep residents active through concerts, live music, and holiday parties. The caregiving staff is praised for their fantastic work, and the facility is likened to a luxury hotel with good food. The care team, including management, is described as friendly, caring, and professional, contributing to a very content and happy environment for the residents.

However, there are concerns about the facility's management, with some reviews mentioning unprofessional behavior, promises not being delivered, and high staff turnover, including key administrative positions. Despite these criticisms, many families express gratitude for the care their loved ones receive, highlighting the cleanliness of the facility, the quality of care, and the personal, responsive communication from the staff. Activities and the overall atmosphere are appreciated, with the facility described as warm, welcoming, and full of life.

Some reviews specifically thank individual staff members for their dedication and care, noting the positive impact on their family members' lives. The community is also recognized for its engagement with the wider community, hosting events and welcoming volunteers and entertainers, which contributes to a lively and social atmosphere.

While there are some negative comments regarding aspects like food service and administrative stability, the majority of reviews appreciate the high quality of care, the engaging activities, and the compassionate staff, making Sunrise a recommended option for those seeking assisted living facilities.