Sunrise Of Rochester

Positive Feedback:

• Staff praised for being attentive, caring, and going out of their way to provide the best possible services.
• Facility cleanliness and maintenance noted as excellent, contributing to a positive environment for residents.
• High level of care and responsiveness to residents' health care needs, including successful transitions within the facility.
• Longevity and passion of the staff highlighted, showing a deep care for residents.
• Family members express gratitude for the compassionate care and support provided to their loved ones.
• Facility's ability to flex services in response to changing needs of residents appreciated by families.

Negative Feedback:

• Some staff members described as untrained, clueless, and in one case, condescending.
• One incident of miscommunication and perceived insensitivity from a staff member during a phone inquiry.
• Concerns about cleanliness and the quality of food at one facility mentioned.
• Inconsistencies in treatment and conditions in the Memory Care unit, with some caregivers being rude and dismissive.

Mixed Experiences:

• While most reviews are positive, highlighting the caring nature of the staff and the quality of the facilities, there are instances of negative experiences that suggest areas for improvement, particularly in communication and consistency of care.

Overall Impression:

Sunrise of Rochester receives predominantly positive reviews for its attentive staff, clean facilities, and responsive care. However, there are isolated reports of negative interactions and inconsistencies that suggest room for improvement. Families generally recommend Sunrise for the care of their loved ones, reflecting a strong level of satisfaction with the services provided.