Sunrise Of Richmond

Negative Experiences:

• One reviewer reported neglectful care, including long periods without diaper changes, poor communication, and issues with respecting patient autonomy and family wishes.
• Another reviewer expressed dissatisfaction with the deteriorating level of care and quality of food, alongside a significant increase in rates.
• Concerns were raised about the management staff's dedication and the importance of reading contracts carefully due to the facility's high costs.

Positive Experiences:

• Many reviewers praised the quality of care, mentioning friendly and patient staff, and a welcoming, home-like environment.
• The facility's cleanliness, good food, and the presence of pets were highlighted as positives.
• Communication from the director was described as very good, contributing to a sense of confidence in the facility's management.
• Several reviewers appreciated the cottage-style memory care, the professional and caring staff, and the overall atmosphere of the community.
• One reviewer specifically recommended the facility based on their extensive tours of other locations, praising the food, staff, and facilities.

Mixed Experiences:

• While some reviewers had specific complaints about care and management, others found the staff to be caring and the environment welcoming.
• One review mentioned initial hiccups with medication transition but overall satisfaction with the care and environment.