Sunrise Of Plano

Several reviews highlight mixed experiences at Sunrise Senior Living facilities, with particular concern for the memory care services. While some reviewers praise the clean and well-maintained facilities, friendly and professional staff, and the overall caring environment, others express dissatisfaction with management and the quality of care in the memory care section.

• Concerns were raised about the new management and pay issues leading to a decline in the quality of service.
• Assisted living received positive feedback for its environment, staff, and activities, but memory care was criticized for not living up to its advertised services, with high staff turnover and cleanliness issues.
• Some reviewers, including former employees, miss the old management and feel the facility has gone downhill, citing a lack of professionalism and accountability, especially in the memory care section.
• There are reports of significant staff and resident dissatisfaction under the current director, with calls for management changes.
• Despite these criticisms, many reviews commend the facility for its friendly staff, engaging community, and the quality of care provided to residents, with some noting exceptional experiences with specific coordinators and the executive director.
• The facility is recommended by vendors, entertainers, and family members of residents for its welcoming atmosphere and the dedication of its staff to resident well-being.

Overall, while there are areas of concern that need addressing, particularly in memory care, many reviewers find Sunrise Senior Living to be a positive and caring environment for their loved ones.