Sunrise Of Paoli

Positive Reviews:

• Many reviewers express great pride and satisfaction in the compassionate and conscientious care provided by caregivers and the community support team at Sunrise Senior Living, highlighting the core values of passion, joy in service, stewardship, respect, and trust.
• Several reviews commend Sunrise of Paoli for their excellent communication and safety measures during the pandemic, ensuring residents are happy and healthy.
• The care team at Sunrise of Paoli is praised for treating residents like family, with special mentions of the Dining Services Coordinator and Activity Coordinator for keeping spirits high.
• Staff across various Sunrise communities, including personal care staff, doctors, dining staff, and housekeeping, are described as enjoyable, committed, and trustworthy, contributing to a comfortable and pleasant environment.
• Memory care caregivers and staff are noted for their welcoming nature and commitment to residents' well-being, with Sunrise of Paoli highly recommended by reviewers.
• The community is described as beautiful, with dedicated and compassionate workers, and a warm, home-like atmosphere enhanced by professional interior design and scenic views.
• Healthcare professionals visiting Sunrise of Paoli highlight the warm vibe, engaged residents, and the personable and helpful nature of the staff, emphasizing the tight-knit community feel.

Negative Reviews:

• One review criticizes the work environment, mentioning a lack of support from coworkers and issues with staff behavior during shifts.
• Another review details a significant decline in resident-centered care at the start of COVID, citing gross negligence, a disregard for precautions, and a hostile work environment created by management and regional team actions.
• There are complaints about the professional conduct of regional staff and the handling of a reported resident abuse incident, leading to a systematic effort to remove the whistleblower from their position despite their dedication and performance.

Mixed Reviews:

• While many reviews highlight the exceptional care and community atmosphere at Sunrise of Paoli, some experiences reflect challenges with staff behavior and management practices, particularly during the COVID pandemic.
• Overall, the majority of feedback is positive, focusing on the caring nature of the staff, the quality of the facilities, and the strong sense of community, though there are notable concerns regarding management and staff conduct in specific instances.