Sunrise Of Northville

Positive Reviews:

• Many reviewers highlight the warm, caring staff and personal attention given to residents.
• Several families have noted significant improvements in their loved ones' happiness, activity levels, and overall health since moving to Sunrise.
• The community's pet-friendly policy, including a beloved community dog, is frequently mentioned as a positive aspect.
• Peace of mind regarding safety and care is a common theme among satisfied reviewers.
• The facility's environment is described as beautiful and safe, with a variety of enrichment activities available.
• Some reviewers specifically commend the leadership and attentiveness of the staff, including the director.

Negative Reviews:

• Concerns about substandard care, including cleanliness and medical monitoring, have been raised.
• Some reviewers express dissatisfaction with the management and allege unqualified staff and theft.
• Complaints about the cost of care not matching the quality of services provided, including issues with billing and additional charges for meals and basic necessities.
• Aggressive marketing tactics and a hard sell approach have been criticized by those making inquiries.

Mixed Reviews:

• While many families have had positive experiences, citing the facility's ambiance, staff, and care as reasons for their satisfaction, others have had significantly negative experiences, pointing to concerns about care quality, management, and costs.
• The decision to choose Sunrise for a loved one appears to be highly individual, with outcomes varying significantly among residents and their families.