Sunrise Of New City

Many families have shared their experiences with Sunrise Senior Living in New City, offering a mix of heartfelt praise and serious concerns. A number of reviews highlight the exceptional care and attention their loved ones received, particularly those needing dementia care. Families have noted the professionalism, warmth, and attentiveness of the staff, mentioning how activities like singing, exercise, and games have positively impacted their loved ones' lives. The facility is described as beautiful, clean, and home-like, with staff members going above and beyond to ensure residents are comfortable, happy, and well-cared for.

However, there are also reviews expressing dissatisfaction and concern. Some families have encountered issues with the level of care provided, particularly for residents with more challenging behaviors associated with dementia. There are reports of inadequate care plans, mismanagement of medication, and a lack of personalized attention. One review detailed a distressing experience involving alleged neglect and inappropriate handling of a resident's needs.

Despite these concerns, many reviewers recommend Sunrise of New City for its dedicated staff and the quality of care provided. The facility's approach to enriching the lives of its residents through various programs and activities has been particularly praised. However, potential clients are advised to thoroughly discuss their loved ones' needs and care expectations with the facility to ensure it is the right fit.