Sunrise Of Naperville North

Positive Reviews:

• Staff is very good, caring, and has long tenure, including the Executive Director and various coordinators and managers.
• Outstanding experience from the research phase to move-in, with excellent coordination and welcoming staff.
• Memory Care unit staff extremely helpful, making residents feel welcome and loved. Prompt responses to inquiries.
• Facility praised for genuine friendliness, care, compassion, and professionalism by all staff members. Meals are of high quality, and residents are treated with dignity and respect.
• Significant improvement in residents' health and mental outlook, with staff treating residents with dignity and taking time to know them.
• Great spirits observed among staff and residents, recommended for those needing day-to-day help.
• Exceptional care in Memory Care, with a loving environment and regular family contact.
• Long-term resident satisfaction over 5 years.
• Community highly recommended for the peace of mind it offers, despite being on the expensive side.

Negative Reviews:

• Discrepancy between sales pitch and actual service received, with a recommendation to look elsewhere.
• High turnover rate, poor communication, and lack of education among staff. Concerns about facility maintenance and security.
• Difficulty in contacting residents and lack of willingness from staff to assist in communication.
• Facility not equipped to handle out-of-the-ordinary incidents, leading to transfers to other facilities.

Mixed Reviews:

• Some reviews highlight the facility's caring and professional environment, while others point out issues with staff turnover, communication, and handling of specific needs.