Sunrise Of La Palma

Positive Reviews:

• High praise for the care and security provided for a resident with dementia during COVID, making it a recommended community.
• Former employee appreciated the residents and most of the staff, indicating a generally positive working environment.
• Recognition of Sunrise La Palma for its caring approach towards residents, with staff addressing concerns promptly and maintaining good communication with families.
• Volunteer experiences highlight a fun and inviting atmosphere for both staff and residents, with special events that engage everyone.
• An employee boasts about the outstanding community, beautiful facilities, and the high level of care provided to residents, families, and staff, encouraging visits to the community for a firsthand experience.
• Comments on the facility being beautiful, like a mini-resort, with friendly staff, attentive care, and responsive management.
• Described as a small, intimate community with kind and caring staff, though food quality was noted as average.

Negative Reviews:

• Complaints about rude customer service from the receptionist, including hanging up on people.
• A former employee expressed dissatisfaction with the treatment received from the team after departure.
• Criticism of the value for money, mentioning high costs with low outcomes and poor food quality.
• Concerns raised about the treatment of a resident in the memory care unit by new staff members, lacking an explanation for the incident.