Sunrise Of East Setauket

Positive Reviews:

• Many reviewers describe Sunrise as a warm, welcoming community that feels like a true family, with outstanding food and a caring team.
• Personal care, especially in the memory unit, is highly praised for its staff-to-resident ratio, hygiene supervision, medication management, and social programs.
• Visitors and residents appreciate the beautiful facilities, friendly staff, and the sense of community and safety provided.
• The activities director and the overall staff are commended for their enthusiasm, respect, and dedication to the residents' wellbeing.

Negative Reviews:

• Some reviews express concerns about management, particularly regarding the handling of medications and personal care items like incontinent briefs.
• There are reports of items being lost or stolen, and a perceived lack of action from the director to resolve these issues.
• Understaffing and a negative undertone towards residents from some aides have been mentioned, alongside a general dissatisfaction with the level of care and management.
• A former employee criticized the management for racism, favoritism, and a focus on personal likability over work performance.

Mixed Feedback:

• While many reviews highlight the passionate and friendly staff, there are contrasting opinions about the effectiveness of the management and the overall quality of care.
• The facilities and social activities receive consistent praise, but concerns about the handling of care essentials and communication issues tarnish the overall experience for some families.