Sunrise Of Crystal Lake

Positive Reviews:

• Families express high satisfaction with the quality of care and quality of life provided at Sunrise, especially in the REM unit.
• Many reviewers highlighted the commitment to excellence by the staff, noting that they go above and beyond in their duties, treating residents like family.
• The welcoming and caring nature of the staff at Sunrise of Crystal Lake is frequently mentioned, with specific praise for how they handle the challenges posed by COVID-19, ensuring residents feel comfortable and cared for.
• Several reviews commend the facility for its beautiful environment, good food, and comfortable rooms, making it a cheerful and family-friendly place.
• One reviewer specifically appreciated the effort Sunrise staff made to reunite their grandparents in an apartment together during the pandemic.

Negative Reviews:

• There are concerns about the handling of COVID-19 cases within the facility, including the cleanliness and sterilization of rooms previously occupied by COVID-19 patients.
• A reviewer expressed dissatisfaction without providing specific details.

General Feedback:

• Choosing Sunrise for a loved one is described as a difficult but ultimately rewarding decision by many, with the staff's dedication playing a significant role in their satisfaction.
• The community is praised for its ability to make residents and their families feel at ease during the transition to senior living.
• Overall, the majority of reviews are overwhelmingly positive, with families feeling grateful for the care and attention their loved ones receive at Sunrise.