Sunrise Of Claremont

Negative Reviews Highlight:

• Several reviewers expressed dissatisfaction with the management and administrative staff, citing issues such as lack of communication, rudeness, and inefficiency.
• Concerns were raised about the adequacy of staffing levels, with reports of caregivers being overburdened with multiple roles beyond their primary caregiving duties, leading to chaotic service and care.
• Some family members reported their loved ones did not receive the necessary care, mentioning specific problems such as incorrect billing, lack of proper training for caregivers, and overall poor treatment of residents.
• There were complaints about the facility prioritizing profit over the well-being of residents, with accusations of the place being understaffed intentionally.

Positive Reviews Highlight:

• Several reviews praised the facility for its friendly and caring staff, mentioning specific employees by name who went above and beyond in their duties.
• Family members appreciated the efforts made to keep residents engaged and comfortable, especially during the challenging times of the pandemic, with staff facilitating virtual visits and providing regular updates.
• The facility was commended for its clean, safe, and inviting environment, with one review mentioning the inclusion of pets, which added to the homely atmosphere.
• Some reviewers were very satisfied with the level of care and attention their loved ones received, noting significant improvements in their physical and cognitive abilities since moving in.

Mixed Reviews:

• While some reviews criticized the facility for its management and staffing issues, others highlighted the dedication and hard work of certain staff members and the positive impact on residents.
• The quality of care and resident experience seemed to vary significantly, with some families experiencing excellent service and others facing numerous challenges.