Sunrise Of Cary

Positive Reviews:

• Many reviewers express complete peace of mind knowing their loved ones receive excellent care and attention daily, with special mentions of the high-quality food.
• Facilities are described as clean, modern, and homelike, with spacious rooms and beautiful courtyards. The staff is frequently praised for being friendly, caring, and professional.
• Several reviews highlight the comprehensive activities available for residents, including social and exercise options, and the positive impact of these on their loved ones' well-being.
• Strict COVID-19 protocols to protect residents and visitors are appreciated, as well as the compassionate approach to memory care, which has significantly helped residents retain independence.

Negative Reviews:

• Some reviews criticize the organization and professionalism of the staff, mentioning unprofessional behavior and poor interviewing skills.
• Concerns are raised about the safety and security of residents, with one reviewer detailing how their loved one was able to leave the building unsupervised on multiple occasions.
• There are complaints about the handling of staff and resident concerns, including rapid staff turnover, lack of training, and inadequate responses to residents' needs.
• Customer service is described as rude by a reviewer, mentioning an abrupt and rushed phone interaction.

Mixed Reviews:

• While many reviews praise the care and environment provided, others express disappointment with aspects such as food quality, management, and the handling of more challenging care situations.
• The experience of staff members is mixed, with some expressing regret at their treatment and others praising the work environment and resident interactions.