Sunrise Of Arlington

Positive Reviews:

• Sunrise provided a life-saving daily structure for a resident's aunt, significantly improving her quality of life after a transfer from a nursing home.
• Visitors noted the warm and inviting atmosphere, with spacious common areas, lovely gardens, and respectful, caring staff.
• During the pandemic, Sunrise of Arlington was praised for its incredible service and support, making transitions smooth for residents.
• Long-term residents and their families expressed gratitude for the compassionate care, engaging activities, and the sense of community at Sunrise.
• The Smile app was appreciated for keeping families informed about their loved ones, highlighting efforts to maintain happiness and health among residents.
• Residents enjoyed the professional and kind staff, excellent meals, and the beautiful surroundings, contributing to a high quality of life.

Negative Reviews:

• One visitor criticized the facility for not informing them of a COVID scare upon entry, questioning the care facility's communication and safety measures.
• Some families experienced difficulties with communication and consistency of information provided by the community, leading to disappointment.
• There were reports of inadequate staffing leading to neglectful situations, such as not assisting a resident to bed, which deeply disappointed a family.
• A resident felt imprisoned in a bureaucratic nightmare, unable to receive the paid-for care, leading to extreme dissatisfaction.

Mixed Reviews:

• While many reviews praised the staff and services at Sunrise, some highlighted areas for improvement, particularly in communication and staffing.
• The overall sentiment is positive, with many families and residents grateful for the care and community at Sunrise, though some experiences suggest room for improvement.