Sunrise Of Annapolis

Positive Reviews:

• Many reviewers highlight the exceptional care and attention their loved ones received at Sunrise, noting the staff's ability to handle dementia with compassion and professionalism.
• Several reviews commend the facility for its cleanliness, bright atmosphere, and the variety of activities available to keep residents engaged.
• Families appreciate the constant updates and communication, especially during the COVID-19 pandemic, ensuring that their loved ones are safe and well-cared for.
• Some reviewers specifically mention the warm and caring environment provided for residents with specific needs, such as MS, and the open arms welcome to families.
• The admissions process and the involvement of the wellness nurses in patient care, especially in end-of-life situations, were highlighted as positive experiences.
• One reviewer mentioned it as their favorite workplace, praising the cleanliness, food quality, and fun activities for residents.

Negative Reviews:

• One review criticizes the facility for overcharging and not responding to inquiries about billing discrepancies, advising others to read contracts carefully.
• Several employees expressed dissatisfaction with the work environment, citing issues such as lack of compassion, burnout, unorganized management, incorrect paychecks, and failure to adhere to basic healthcare regulations.

Mixed Reviews:

• While the majority of family members and some staff members have had positive experiences, highlighting the care quality, staff friendliness, and effective communication, there are significant concerns regarding the management practices and financial transparency.