Sunrise At Sterling Canyon

Residents and their families have shared a range of experiences at Sunrise at Sterling, highlighting the caring and attentive nature of the staff and management. Many appreciate the excellent services provided for seniors, emphasizing the empathy, patience, and kindness with which residents are treated. The transition from independent living to assisted living is described as smooth, with staff making efforts to maintain residents' independence within a safe and welcoming community.

Some residents liken their experience to being on a five-star cruise ship, praising the high level of care, excellent housekeeping, and the variety of live entertainment and outings offered. The community is also appreciated for its ability to make residents and their families feel like they are part of a family, creating a home-like atmosphere.

However, there are critiques regarding the level of care in the memory care unit, with concerns about the caregiver to resident ratio and the quality of coordination and communication within the facility. Some reviews suggest that the quality of care and attention to residents' needs have declined following changes in ownership and personnel.

Despite these criticisms, many reviews remain positive, with families expressing gratitude for the care their loved ones receive. The facility is praised for its cleanliness, safety, and the variety of activities and amenities available to residents. The presence of long-term staff who are deeply caring and attentive is frequently mentioned, as is the peace of mind families feel knowing their loved ones are well cared for.

Overall, Sunrise at Sterling receives high marks for its staff, facilities, and the quality of life it offers to residents, though some areas, such as billing processes and communication, are noted as needing improvement.