Sunrise At Orchard

Reviews for Sunrise Senior Living facilities show a mix of experiences, ranging from highly positive to deeply negative. Some reviewers praise the staff's wonderful care, especially for residents with challenging behaviors or those in need of memory care. They highlight the staff's kindness, professionalism, and the facility's welcoming and clean environment. Special mentions are made of the activities staff keeping residents engaged and happy, even during difficult times like the COVID-19 pandemic.

On the other hand, several reviews express dissatisfaction with aspects of care, particularly in the memory care area. Complaints include medication not being administered timely, poor communication, and a lack of genuine care from the staff. Some reviewers describe the care as terrible, with staff not speaking English, residents being picked on, and a general sense of neglect. Concerns about cleanliness and smells of urine in the facility were also noted.

Despite these criticisms, many families have had positive experiences, noting the facility's ability to provide compassionate and professional care for their loved ones, especially those with dementia or Alzheimer's. The staff's flexibility and the range of services offered are appreciated, with some families expressing gratitude for the care their relatives received during their final months. The quality of the food received mixed reviews, with some finding it lacking.

Overall, while some reviews highlight areas for improvement, particularly in communication and consistency of care, many others commend Sunrise Senior Living for its caring staff, clean and home-like environment, and the sense of safety and well-being it provides to residents.