Sunrise At North Hills

The reviews for Sunrise at North Hills senior living facility present a mixed picture, with some expressing satisfaction and others raising serious concerns.

• One review praises the facility for its devoted and compassionate caregivers, highlighting a successful state survey that recognized their dedication to resident care.
• Several reviews, however, describe a decline in the quality of the facility under new management, mentioning issues such as poor director leadership, high employee turnover, angry care leaders, constant price increases, billing confusion, and a lack of compassionate care. Specific incidents mentioned include residents being found unattended on the floor, without necessary medical equipment like oxygen, and a lack of communication with families.
• Concerns about substandard care, institutional living conditions, inadequate response to medical emergencies, and systemic issues within the management and staff are also noted. Some families reported moving their loved ones out of the facility due to these issues.
• On the positive side, some employees express love for their job and the environment at Sunrise, mentioning supportive management and the joy of working with residents. A family member also noted significant health improvement in their father since moving to the facility.
• One review appreciates the facility for guiding their family to an appropriate care program for their elderly relative, expressing gratitude for the warmth and skilled guidance received.
• Another review shares a mixed experience in the Memory Care unit, pointing out initial issues with care and administration but also acknowledging the challenges of providing care to individuals with dementia.
• While some reviews highlight caring individual caregivers and a family atmosphere, others caution against the management and recommend asking many questions before choosing this facility for a loved one.

In summary, while there are positive aspects noted by some employees and family members, a significant number of reviews raise concerns about management, care quality, and the overall living experience at Sunrise at North Hills.