Sunrise At Ivey Ridge

Many reviews highlight the exceptional care and attention provided by the staff at Sunrise, particularly at the Ivey Ridge location in Alpharetta, GA. Families have noted the staff's ability to accommodate emergency respite care needs swiftly, the friendly and attentive nature of the team, and their dedication to ensuring residents' well-being, especially during the COVID-19 pandemic. The care for residents is described as excellent, with staff going above and beyond to meet the needs of individuals, including maintaining prescription continuity and providing a high level of personal care.

However, some reviews express concerns regarding management, staffing levels, and the physical condition of the facility. Issues such as high staff turnover, under-staffing, and management's lack of communication with families have been mentioned. Additionally, concerns about the facility not being fully accessible for residents with mobility issues and the quality and quantity of food offered have been raised.

Despite these concerns, many families have shared positive experiences, noting the clean and inviting environment, good security, and the range of activities available for residents. The staff's kindness and attentiveness have made a significant impact on residents and their families, creating a sense of community and belonging. The care provided has been described as loving and professional, with staff members going the extra mile to support residents and their families during challenging times, including the loss of loved ones.

In summary, while there are areas for improvement, particularly in management and facility amenities, the overall sentiment towards Sunrise at Ivey Ridge is positive, with many families grateful for the care and support provided to their loved ones.