Sunrise At Fountain Square

Positive Reviews:

• Many residents find Sunrise a pleasant place to live, with opportunities to make friends and engage in various activities or enjoy quiet time. The staff is frequently praised for their great service.
• Several reviewers highlight the exceptional care provided in both Independent and Assisted Living, noting that staff go above and beyond, ensuring residents' safety and well-being.
• Family members express gratitude for the attentive and compassionate care their loved ones receive, appreciating the staff's efforts to keep them informed and involved.
• Some reviews commend Sunrise for its cleanliness, cheerful atmosphere, and the respectful, kind treatment of residents, treating them like family.
• Employees share positive experiences, mentioning opportunities for growth and the rewarding nature of their work.

Negative Reviews:

• Concerns are raised about the facility's handling of COVID-19, including a lack of preparedness and failure to follow through on promises.
• Some reviewers report a decline in care quality and service, mentioning issues with cleanliness, staff attitudes, and unexpected rate increases.
• There are complaints about the professionalism during the hiring process, with some potential employees feeling their time was wasted.
• Feedback includes observations of a stressful atmosphere during tours, with staff appearing nervous and residents not engaging in activities.
• Disappointment is expressed over the level of service provided compared to the cost, with some families feeling they need to constantly follow up to get things done.

Mixed Reviews:

• While some reviews are critical of the facility's management and care standards, others praise the staff's dedication and the quality of care provided.
• The facility's response to challenges such as COVID-19 and service consistency appears to vary, leading to mixed experiences among residents and their families.