Sunrise At Flatirons

Negative Reviews:

• Reports of horrible care, management, and subpar nursing staff with little to no communication about residents' issues.
• Allegations of physical abuse and neglect by a male staff member, with management reportedly aware but unresponsive to complaints.
• Consistent disappointment with the care provided, mentioning inadequate staffing, high turnover, and neglect of maintenance issues.
• Issues with medication management, difficulty with call buttons, and lack of timely assistance highlighted by a specific incident involving oxygen canister refill delays.
• Decline in food quality and high turnover in staff, leading to considerations of moving by some residents.
• Perceived decline in facility quality and environment following a corporate takeover, with a focus on profit over resident care.
• Claims of broken promises, neglect, and severe understaffing leading to delayed response to residents' needs.

Positive Reviews:

• Praise for the professional and caring team, with a focus on treating residents like family.
• Commendation for managing pandemic challenges well, with a caring staff and top-notch facilities.
• Feeling of safety and well-being expressed by a resident.
• Appreciation for the work environment, staff, and residents by an employee.
• Positive feedback on the care, activities, and management from a resident's family member, highlighting a safe and engaging environment.
• Gratitude for the detailed and dedicated care provided, facilitating an easy transition to memory care.
• High regard for the facility's staff, service, and beauty, with a focus on the quality of relationships and services provided.
• Impressions from tours indicating a beautiful facility and impressive staff, despite resistance from a potential resident.
• Testimonials from employees about their love for their roles and the company's mission to champion senior life.
• Personal accounts of making friends and finding a sense of home and community within the facility.