Sunrise At Cherry Creek

The reviews for Sunrise at Cherry Creek offer a mixed perspective on the quality of care and services provided. Some reviewers praise the staff for their outstanding care, noting that the staff, from front desk to management, always showed genuine care for their residents. Families have felt comfortable with the level of contact and support provided, especially during challenging times like the COVID-19 pandemic. The facility is described as warm, welcoming, and beautifully located, with some reviewers highlighting the inclusion of pets and the quality of meals as positive aspects.

However, other reviews raise serious concerns about the facility's operations. Issues such as understaffing, poorly trained caregivers, and a lack of supervision have been mentioned. There are reports of residents not receiving adequate attention, with some being left in front of TVs with food from previous meals still on their laps. The cleanliness of the facility and the personal belongings of the residents have also been criticized, with one reviewer noting that their family member's clothes and furniture were dirty upon moving out. Additionally, there are complaints about the honesty and reliability of the management and staff, with some reviewers feeling misled about available accommodations and the level of care provided.

Despite these criticisms, some families have had positive experiences, with their loved ones thriving and receiving attentive, compassionate care. The facility's location and the quality of its surroundings are frequently mentioned as positive attributes. The presence of pets and the efforts to maintain a friendly and welcoming environment are also appreciated.

Overall, while there are heartfelt endorsements of the care provided by some staff members and appreciation for the facility's amenities, there are also significant concerns about management practices, staff behavior, and the overall quality of care. Prospective residents and their families may want to consider these mixed reviews carefully when making decisions about senior living options.