Sunrise At Canyon Crest

Positive Reviews:

• Many reviewers highly recommend Sunrise at Canyon Crest, praising the staff for their exceptional care, treating residents like extended family, and ensuring safety and comfort.
• Residents and their families appreciate the sense of community, with staff members creating a family-like atmosphere and being very caring and concerned about the residents' well-being.
• The facility is commended for its cleanliness, well-kept environment, and the quality of food, with fresh meals prepared daily.
• Activities, entertainment, and outings are highlighted as key benefits, keeping residents engaged and happy.
• Communication with families is noted as excellent, with staff keeping families informed about their loved ones' care and health.
• Some reviewers specifically mention the beautiful setting, including park-like surroundings with flowers, trees, and walking paths, enhancing the living experience for residents.

Negative Reviews:

• A few reviews express dissatisfaction with the level of care, mentioning instances of neglect such as unattended falls, lack of bathing, and unclean living conditions.
• There are complaints about the high cost not matching the quality of care received, with one reviewer calling it a "crime for the elderly."
• One reviewer had a negative experience with the sales director, describing an insensitive comment about assessing their parent's needs.
• Issues of theft and loss of personal belongings are also mentioned, adding to concerns about the facility's management.

Overall:

While many reviews praise Sunrise at Canyon Crest for its caring staff, beautiful environment, and engaging activities, there are significant concerns raised about the level of care relative to the cost, as well as specific instances of neglect and insensitivity. Prospective residents and their families are encouraged to consider both the positive and negative feedback when making a decision.