Sunrise At Bonita

Negative Experiences:

• Some visitors and staff have reported encounters with a cold and rude individual on the friends & family phone line, highlighting a lack of empathy.
• A former employee described a negative working environment during the night shift, including neglect and mistreatment of residents, unprofessional behavior by caregivers, and overall disappointment with the facility's management and conditions.
• There are mentions of dissatisfaction with the reception of late arrivals, indicating a lack of enthusiasm in service.

Positive Experiences:

• Many reviews praise the facility for its cleanliness, inviting atmosphere, and the welcoming nature of the staff, even during unexpected visits.
• Residents and their families have noted excellent care, with staff members being described as caring, kind, and attentive, significantly impacting the residents' quality of life and happiness.
• Employees and family members commend the facility for providing a supportive and positive working and living environment, highlighting opportunities for career advancement and the sense of community among staff and residents.
• Special mention of the Activity Director for orchestrating enjoyable and engaging activities for the residents, contributing to a vibrant and happy community atmosphere.
• The Memory Care Unit receives high praise for its upkeep, the staff's knowledge and attentiveness to residents' needs, and the overall comfortable, clean, and safe environment.

General Feedback:

• Several reviews express gratitude towards the staff for their exceptional care, particularly in the Memory Care Unit, noting improvements in residents' health and quality of life.
• Family members appreciate the extra effort staff members make to engage in conversations with residents, enhancing their overall experience.
• The community is described as friendly, respectful, and active, making a significant positive difference for residents compared to previous facilities.