Sunrise At Bon Air

Positive Reviews:

• Many reviewers find the facility beautiful, warm, and inviting, likening it to a home rather than a "facility".
• Staff are praised for being friendly, professional, and going above and beyond in their service.
• The activities team is highlighted for their creativity and dedication to engaging residents in meaningful ways.
• Several reviewers have had wonderful experiences with their family members receiving care, noting the caring people, lovely atmosphere, and great location.
• Volunteers and staff members express pride in their work and the positive environment for both residents and staff.

Negative Reviews:

• Concerns about a Covid outbreak have been raised, seeking confirmation and information.
• Some reviewers have experienced issues with staffing levels and amenities, feeling other facilities might offer a safer and more comfortable environment.
• There are reports of serious concerns regarding resident care, including incorrect charting of essential services and a lack of responsiveness from management.
• One reviewer detailed a distressing experience regarding their mother's care, particularly around meal times and the provision of necessary utensils.
• Complaints about communication issues with management and unexpected price increases have been mentioned.

Mixed Reviews:

• While many reviews praise the staff and the care provided, some express dissatisfaction with specific aspects of management and operational efficiency.
• The facility receives high marks for its atmosphere, activities, and staff engagement, but some families have faced challenges that impacted their overall experience.