Sunny Hills Assisted Living (Memory Care)

Positive Reviews:

• Residents appreciate the attentive and caring staff, highlighting their personalized and compassionate approach.
• The facility is praised for its cleanliness, well-maintenance, and the variety of activities and amenities that foster a sense of community and engagement.
• Family members note the professionalism and attentiveness of the staff, especially appreciating the safety measures taken during the pandemic to maintain a zero COVID-19 case count.
• Visitors and residents enjoy the sunny and cheerful atmosphere, with special mention of the cultural programs and the warmth felt from staff members.

Negative Reviews:

• Recent changes in management and staff have led to neglect of residents, rudeness to family members, and overall dissatisfaction.
• Complaints about the quality of food, with specific mention of dinner being particularly unsatisfactory.
• Concerns over increased monthly fees without justification and perceived lack of care from the new executive director.
• Communication issues and medication errors attributed to language barriers with the wellness director.
• Disappointment with the direction the facility has taken under new management, leading to decisions to move residents to other facilities.

Miscellaneous:

• One review mentions the business closing and residents being moved to different places in January 2015, which may indicate a period of transition or confusion.