Sungarden Terrace

Positive Reviews:

• Many visitors and family members express deep satisfaction with the care and environment at Sungarden Terrace, highlighting the staff's genuine care and dedication.
• Facilities such as the dining hall, theater room, library, and garden are praised for their cleanliness and organization.
• The community is described as warm, cozy, and elegant, offering a variety of activities and services while maintaining a personal touch.
• Food quality is highly rated, with special mention of the variety of activities and events designed to engage residents.
• Some reviewers specifically commend the facility for its handling of end-of-life care, noting the staff's grace and compassion.

Negative Reviews:

• One review accuses the management of being manipulative and prioritizing money over people, leading to a resident's eviction during a vulnerable time.
• Concerns are raised about the facility's handling of residents with mobility issues, with one reviewer stating their relative was asked to leave after multiple falls.
• Another review criticizes the facility for being understaffed and lacking licensed staff, leading to unsafe conditions and inadequate care.
• Issues with resident's personal belongings being mishandled and complaints about cleanliness and attire are mentioned.

Mixed Feedback:

• While many reviews praise the staff and facilities, concerns about management practices and staffing levels suggest a need for improvement in certain areas.
• The community's efforts to create a welcoming and engaging environment for residents are frequently acknowledged, though some experiences highlight significant areas for concern.