Sundance At Woodcreek Reserve

Negative Reviews:

• Difficulty contacting the facility after hours due to no answered phone or doorbell. Only two caregivers available at night.
• Restrictions on visiting family members, with a warning to be cautious.
• Allegations of the facility hiding COVID-19 cases.
• Criticism of the facility's management and care quality, mentioning high turnover, regulatory visits, and inadequate staffing.

Positive Reviews:

• High satisfaction with the level of care, including friendly and professional staff, and effective communication and procedures for family interaction.
• Praise for the Montessori approach to care, engaging residents in meaningful activities.
• Recognition of the facility as one of the best in the Houston metro area by a healthcare professional.
• Appreciation for the new Executive Director and the overall staff performance.
• Testimonials of excellent care and a loving environment for residents.
• Commendation for the community's renovations and the positive impact of the Montessori approach on residents.
• Personal acknowledgment of staff members for their energy and kindness.
• Gratitude for the care and genuine love shown to residents, highlighting the staff's effort to understand residents' backgrounds.
• Positive feedback on the fun and kind environment, with music and engaging activities.
• Satisfaction with the care provided, noting the community as personable and nice.
• Positive changes noted under new ownership, emphasizing compassionate care and a positive environment.