Sunapee Cove Assisted Living

Positive Reviews:

• Many reviewers find Sunapee Cove to be a beautiful and loving place for their loved ones, highlighting the helpful and attentive staff, and the high level of teamwork.
• Facility cleanliness and the respectful, kind treatment of residents by staff are frequently praised.
• Several reviewers, including those with professional experience in retirement homes, highly recommend Sunapee Cove for its beautiful setting, happy and active residents, and the compassionate, knowledgeable staff.
• The activities and transportation provided are appreciated for promoting independence and dignity among residents.
• Some reviewers specifically commend the facility for the great care their parents receive, noting the staff's knowledge, compassion, and enthusiasm.

Negative Reviews:

• Some reviews criticize the management and staff, mentioning poor management, lack of attention from the Executive Director (ED) and Director of Nursing (DON), and rude behavior from some staff members.
• Concerns are raised about the treatment of residents, with one reviewer mentioning a resident with dementia wandering without supervision.
• Complaints about the quality of food, cleanliness issues, including black mold in sink drains, and allegations of hidden fees and rent increases.
• A few reviewers express strong dissatisfaction, advising others to avoid placing their loved ones in Sunapee Cove.

Mixed Feedback:

While many reviews praise the facility for its staff, setting, and care quality, others raise serious concerns about management, staff behavior, and facility maintenance. Prospective residents and their families may want to consider both the positive and negative feedback when making a decision.