Sun West Choice Healthcare & Rehab

Reviews of the facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns. Positive comments often praise the staff's friendliness, attentiveness, and the quality of care provided, especially in rehabilitation and therapy services. Many reviewers appreciate the clean environment and the welcoming atmosphere for both residents and employees, with some noting the facility as a great place to work or recommend for loved ones needing care.

However, several reviews raise significant issues, including concerns about resident safety, missing personal items, and inadequate response to medical needs. Some reviewers report experiences of neglect, such as slow response times to call buttons, unaddressed falls, and poor food quality. There are also alarming accounts of personal belongings being stolen, and accusations of the facility covering up resident abuse and mistreatment. One particularly distressing review mentions a resident contracting COVID-19 and subsequently passing away, suggesting a lack of adequate infection control measures.

While there are instances of staff members going above and beyond to provide compassionate care and support to both residents and their families, especially in end-of-life situations, the negative reviews highlight a need for improvement in several areas, including staff responsiveness, room cleanliness, and overall resident safety and well-being.