Sun Valley Rehabilitation And Healthcare Center

Many reviews highlight the positive experiences families and residents have had at the facility, praising the friendly and attentive staff, excellent physical therapy, and the clean, beautiful environment. Residents and their families felt respected, well-cared for, and appreciated the facility's efforts to keep residents engaged with activities. The staff, including the admissions director, nurses, and administrators, received commendations for their professionalism, compassion, and dedication to residents' well-being.

However, there were some negative experiences reported. One review mentioned a tragic incident where a resident contracted COVID-19, leading to their death. Another review criticized the facility for being understaffed and accused the administration of neglecting residents' care needs. Concerns were also raised about the quality of the food and the facility's responsiveness to inquiries and complaints, with one reviewer describing the experience as the worst ever and advising others to stay away.

Despite these criticisms, many reviews expressed gratitude for the care provided, highlighting successful rehabilitation stories, the facility's cleanliness, and the staff's efforts to make residents feel at home. Some reviews specifically mentioned the facility's new memory wing and the excellent care provided there. Overall, while most feedback was overwhelmingly positive, acknowledging the facility's commitment to quality care and resident satisfaction, there were notable exceptions that pointed out areas for improvement.