Sun Health La Loma Assisted Living

La Loma has received mixed reviews from families and individuals who have utilized their services. Some highlight the facility as a top-notch care center, praising the skilled, caring, and nurturing staff, excellent services, and welcoming atmosphere for visitors. Exceptional care from professional, supportive, and knowledgeable staff has been noted, especially in terms of patient-centered approaches, comprehensive support, and high-quality meals.

However, there are significant concerns raised by others regarding the care and management at La Loma. Issues include poor communication with families, especially during discharge processes, unorganized staff, and delays in responding to patient needs. Some reviews pointed out the facility's failure to provide timely medications and meals, with one instance of a patient being ignored for extended periods. Concerns about the facility's approach to insurance and allegations of racial prejudice have also been mentioned, casting a shadow on the facility's reputation.

Despite these criticisms, there are accounts of positive rehabilitation outcomes, with patients being able to regain mobility and independence after their stay. The facility's 24-hour visitation policy and efforts to address individual complaints, such as changing staff in response to patient feedback, have been appreciated. The cleanliness of the facility and the quality of meals (though inconsistent) were also highlighted as positives.

In summary, while La Loma has been lauded for its exceptional care and rehabilitation successes by some, it faces serious accusations of mismanagement, poor patient care, and even racial prejudice from others. Prospective clients may need to weigh these contrasting experiences carefully.