Sumter Senior Living

Positive Reviews:

• Many reviewers have praised the friendly and caring staff, highlighting their dedication and the positive atmosphere they create.
• Several reviews commend the beautiful facilities and surroundings, noting the cleanliness and the vibrant community life.
• Residents and visitors have enjoyed the variety of activities available, including social events, dining experiences, and holiday celebrations.
• Some reviews specifically mention the quality of the food and the dining experience as highlights of their stay or visit.
• Changes in management and staff have been noted as positive, with improvements in care and services.
• Many appreciate the sense of community and the feeling of being at home, with special mentions of the staff's role in creating a warm and welcoming environment.

Negative Reviews:

• There are concerns about the level of staffing, with some reviews mentioning that the facility is understaffed.
• Issues with cleanliness and maintenance in some rooms upon moving in have been reported, including unaddressed requests for repairs or cleaning.
• One review mentions a significant lack of care and alleged abuse, expressing deep dissatisfaction with the management and staff.
• Some reviewers have noted problems with the laundry service and personal care assistance, indicating lapses in service quality.
• There are mixed reviews about the cost relative to the quality of services and facilities provided, with some finding it not justifiable.

Mixed Reviews:

• While many reviews are positive about the staff and management, there are mentions of periods where the staff seemed disengaged or the quality of service had declined, particularly during ownership transitions.
• The quality of food received mixed feedback, with some noting a decline at times but others praising it, especially during special events.

Overall, Sumter Senior Living receives a mix of positive and negative reviews, with many praising the staff, community, and facilities, while others highlight areas needing improvement, particularly in staffing and maintenance.