Summitview Terrace

Positive Reviews:

• Many families and residents express satisfaction with the care and environment at SummitView Terrace, highlighting the excellent care, warm and caring facility, and the wonderful communication between residents, staff, and family members.
• Residents enjoy a variety of activities, the library, and the sense of community, making dear friends and feeling at home.
• The staff is praised for being attentive, caring, and dedicated, with specific commendations for the Director of Nursing and the Activities Director for their compassion, knowledge, and dynamic approach.
• The physical facility is described as clean, well-maintained, and spacious, located in a beautiful rural setting, with many activities available to residents.
• Some reviews highlight the facility's efforts to follow Covid-19 regulations strictly and the anticipation of the pandemic's end.

Negative Reviews:

• One review recounts a very negative experience where a resident suffered from a fall and alleged mistreatment, leading to a rapid decline in health and eventual passing.
• Concerns about the lack of staff visibility, with residents wandering around asking for medication.
• Allegations of poor management and care, including a specific incident where a resident was neglected after an accident, and staff, including the Director of Nursing, allegedly ignored the situation.
• Some reviews make serious accusations about the Director of Nursing and staff behavior, including drug use.

Overall:

While many reviews of SummitView Terrace are positive, praising the staff, activities, and care provided, there are significant concerns raised in a few reviews regarding management, staff behavior, and resident care. Prospective residents and their families should consider these reviews carefully and conduct their own due diligence.