Summit Place

Reviews of Summit Place reveal a mix of experiences, with many highlighting the positive aspects of the facility and staff, while some express concerns and dissatisfaction.

Positive feedback includes appreciation for the improved care under new management since 2019, with specific staff members being praised for their kindness and attentiveness. The family atmosphere, range of activities, and the facility's ability to accommodate residents with special dietary needs are also commended. Many reviewers feel reassured by the caring and qualified staff, noting the clean and well-kept environment, and the ease of transition for residents requiring hospice care. The facility's layout, allowing residents with dementia full range of the premises, and the variety of room options available are highlighted as well.

On the other hand, some reviews express dissatisfaction with aspects such as staff professionalism, meal quality, and overall resident care. Concerns include high staff turnover, unmet promises made by marketing materials, and a lack of responsiveness to resident suggestions for improvement. One review specifically mentions neglect in medical care and hygiene for a diabetic resident, leading to hospitalization.

Despite these criticisms, many families have had positive experiences, citing the facility's cleanliness, the spaciousness of accommodations, and the variety of activities and amenities available. The community's down-to-earth nature and good communication are also praised, with several reviewers recommending Summit Place to others.

Overall, while there are areas for improvement, particularly in staff consistency and resident care, many reviews reflect satisfaction with the facility's environment, staff, and the quality of life provided to residents.