Summerset Assisted Living

Positive Experiences:

• Many families have praised the care and attention their loved ones received, highlighting the staff's dedication and the positive environment.
• Several reviews mentioned the cleanliness, happiness, and well-being of residents, attributing this to the quality care provided.
• Some relatives noted significant improvements in the facility over time and appreciated the open-door policy of the management team.
• Activities and social interactions for residents were also commended, contributing to a family-oriented and loving atmosphere.

Negative Experiences:

• Concerns were raised about the Memory Care Unit, including a high turnover of staff and management, lack of communication, and inadequate care.
• Some reviews criticized the facility for billing issues, alleging unfair practices and poor customer service from the billing department.
• Understaffing and delayed responses to resident needs were mentioned as areas needing improvement.
• One review expressed dissatisfaction with the treatment of employees and residents, citing favoritism and neglect of certain residents.

Management Response:

• The onsite manager has invited those with concerns to discuss them directly, emphasizing the importance of communication.

Overall:

Summerset has received mixed reviews, with many families expressing gratitude for the care their loved ones received, while others have raised significant concerns about aspects of the facility's operation, particularly in the Memory Care Unit. Prospective residents and their families are encouraged to consider these experiences and engage directly with management to address any concerns.