SummerHouse Bay Cove

The Thanksgiving luncheon received high praise for its exceptional quality, thanks to the staff and management.

Visitors describe the community as a hidden gem with balcony apartments, water views, quality furnishings, and a homely feel.

During tours, the staff was observed as engaged and caring, especially in the memory care section where activities were lively.

Many find the community beautiful and the staff wonderful, highlighting the spacious rooms, great activities, and executive staff.

However, some reviews express dissatisfaction, mentioning unprofessional behavior, inadequate care, especially in memory care, and a lack of responsiveness from the staff.

Positive experiences with the admissions process and staff members like Theresa were noted, alongside the community's efforts to keep residents engaged with activities such as a Jamaican cruise party.

Long-term employees and visitors commend the community for its views, caring staff, and the quality of life provided to residents.

Concerns were raised about the call-light system and the responsiveness of aides, with one review stating it was worse than the nastiest nursing home.

Private caregivers and family members of residents have shared positive experiences, noting the apartment-like living, engaging activities, and the quality of care provided to their loved ones.

Overall, reviews are mixed with many highlighting the caring nature of the community and its staff, while others express significant concerns about the level of care and management.