Summer Hill

The facility underwent a change in ownership around April/May 2023, leading to significant cutbacks in menu options and a complete staff turnover, leaving most residents dissatisfied and exploring other options. The building still features single-pane aluminum framed windows and inefficient, noisy heating/AC units. Despite initial promises of improvements by the new owners, only cutbacks in service and quality have been observed.

Concerns have been raised about the facility's ability to adequately care for its residents, with reports of insufficient staffing levels, such as only one CNA/Med Tech for 45 residents. Some residents are believed to require the level of care provided by a nursing facility.

There have been complaints about the management and staffing of the facility, describing it as poorly run and suggesting that residents are treated as commodities. Specific issues include poor management, inadequate staffing, and allegations of assault.

One resident's experience during a month of recovery involved significant delays in receiving assistance, including for basic needs such as using the bathroom. This has raised concerns about understaffing and the quality of care provided, especially given the high costs of staying at the facility.

However, there are also positive reviews praising the staff and the atmosphere of the facility. These reviews highlight the kindness, caring nature, and professionalism of the staff across various departments, making residents feel at home. The friendly atmosphere and caring staff have been credited with making transitions easy for new residents.

Overall, while there are positive testimonials about the staff and the community within the facility, there are significant concerns regarding management practices, staffing levels, and the quality of care provided.