Suites At Rouse

Summary of Reviews for The Suites at Rouse and Rouse Home:

• Residents and their families have had generally positive experiences, noting the facilities' cleanliness, spacious and beautiful rooms, and the variety of activities and entertainment available.
• The staff at both facilities are praised for their responsiveness, friendliness, and the care they provide, going above and beyond in many instances to ensure residents' comfort and happiness.
• Communication with families, especially those out of town, is highlighted as a strong point, with staff keeping lines open and being very helpful.
• Some concerns were raised about the adequacy of care and staff responsiveness at Rouse Home, with reports of delayed assistance leading to accidents.
• The environment at The Suites at Rouse is described as homey, friendly, and comfortable, with a well-groomed exterior and a variety of daily activities that cater to residents' interests.
• Financial flexibility and medication management through partnerships with services like Diamond are appreciated features at The Suites.
• While the care provided is generally seen as excellent, there are suggestions for improvement in staffing levels and the personalization of care to prevent incidents and enhance the quality of life for residents.
• The scenic surroundings, including ponds and woods, contribute to a peaceful and calming atmosphere, enhancing the overall living experience for residents and their families.