Suffield By The River

Reviews of Suffield by the River have been largely positive, with many families and residents praising the facility for its caring staff, beautiful surroundings, and the quality of care provided. Residents and their families have highlighted the smooth transition processes, especially during the pandemic, where the staff's efforts to protect and care for residents were particularly appreciated. The facility is noted for its warm welcome, resident and family-focused approach, and the availability of staff for impromptu meetings to discuss care.

Several reviews mention the facility's ability to maintain a sense of community, with residents enjoying the company of townspeople they've known for years. The range of activities, including exercise classes, and the quality of meals received commendation, contributing to a positive living experience for residents.

However, not all experiences have been positive. One review detailed a negative experience regarding the treatment of a caregiver by the staff, including an incident involving the police. Another review from a former CNA highlighted issues within the staff dynamics and concerns over the handling of residents with severe dementia, suggesting a discrepancy between the facility's appearance and the reality of care provided in some instances.

Despite these concerns, many reviews focus on the exceptional care provided, especially in the memory care unit, Reflections. Families of residents with advanced dementia have expressed gratitude for the compassionate and effective care their loved ones received. The staff's dedication to creating a homely atmosphere and their efforts to engage residents in social and group activities have been particularly praised.

The facility is also commended for its leadership and the sense of community among staff and residents. Employees describe working at Suffield by the River as a rewarding experience, highlighting the team's commitment to compassionate care and the positive impact on residents' well-being.

In summary, Suffield by the River is highly recommended by many for its beautiful setting, caring staff, and the quality of both its assisted living and memory care services. While there have been some negative experiences, the overwhelming majority of reviews reflect a facility dedicated to the well-being and comfort of its residents.