Stratford Court Of Palm Harbor

Positive Feedback:

• Many reviewers praise the staff for being great, caring, and attentive.
• The facility is described as clean, beautiful, and luxurious, with lovely decor and a resort-like atmosphere.
• Residents enjoy a variety of activities and amenities, including meals and housekeeping services.
• Several reviews highlight the sense of community and the opportunity to make new friends.
• The availability of different levels of care (independent living, assisted living, nursing & rehabilitation) is appreciated for allowing residents to age in place.
• Some residents have had positive experiences with the food, describing it as excellent before the pandemic.

Negative Feedback:

• Concerns are raised about the merging of assisted and independent living, creating a nursing home atmosphere.
• There are complaints about high COVID-19 cases, ambulances arriving daily, and an unsafe atmosphere.
• Some reviewers express dissatisfaction with the dining experience, mentioning long wait times, lack of staff, and a decline in food quality.
• Communication issues are mentioned, with management not returning calls or being difficult to reach for answers to questions.
• A specific complaint about the front office not accepting a delivery and displaying a rude attitude.

Mixed Feedback:

• While some residents and their families are very happy with their decision to live at Stratford Court, citing the caring staff and beautiful amenities, others have had less favorable experiences, particularly with the dining services and management communication.
• The facility's response to the COVID-19 pandemic receives mixed reviews, with some appreciating the efforts to keep residents safe and others concerned about the high number of cases.