StoryPoint Mequon

Positive Reviews:

• Many reviewers find the community beautiful, welcoming, and kind, with an impressive leadership team that genuinely cares for the residents.
• Residents are described as engaged and happy, with outstanding food and a plethora of activities available.
• Several reviewers noted the smooth transition for their loved ones into the community, thanks to the supportive staff and excellent care provided.
• Some residents enjoy the friendly atmosphere, the quality of the apartments, and the responsiveness of the staff to their needs.
• Activities, meals, and the overall pleasant atmosphere of the community are frequently praised.

Negative Reviews:

• One review criticizes the management for not following through with care plans and describes the care staff as hard to find and unresponsive to residents' needs.
• Concerns about high staff turnover, management being unapproachable, and the facility being understaffed, leading to inadequate attention for residents.
• Some reviewers describe the facility as feeling sterile and institutionalized, with a lack of privacy for residents due to other residents walking into rooms uninvited.
• There are complaints about the lack of activities and the quality of food being only average.
• A serious complaint was made about a facility failing to prevent a resident's repeated falls, leading to a fatal injury.

Mixed Reviews:

• While many reviews praise the community for its care, atmosphere, and staff, others express dissatisfaction with management, staffing levels, and the overall quality of care.
• Some facilities are described as clean and with a good philosophy of care, but criticisms include high staff turnover and management issues.