StoryPoint Chattanooga

Positive Reviews:

• Staff is praised for being amazing, attentive, and genuinely caring towards residents and their families.
• The facility is noted for its cleanliness, updated amenities, and a variety of well-planned activities both within the facility and in the community.
• Personal care is highlighted, with staff knowing residents by name and showing concern for individual needs.
• The food quality is generally good, with a variety of options and a chef that cares about residents' preferences.
• Some reviewers have had excellent tours, noting the welcoming nature of staff and the well-maintained environment.
• Long-term employees express pride in their work and the care provided to residents.

Negative Reviews:

• Some reviews criticize the treatment of staff, mentioning unfair dismissals and a decline in morale.
• Concerns about the quality of food, particularly in the memory care section, with reports of it being unappetizing and lacking in variety.
• There are complaints about the cleanliness and maintenance of the facility, with one reviewer noting a decline over a three-month period.
• Several reviewers express dissatisfaction with the level of care and attention to residents, including issues with medication management and neglect.
• Some reviews suggest a discrepancy between the facility's outward appearance and the actual quality of care and staff behavior.
• There are allegations of mistreatment, neglect, and abuse towards residents, urging others to research the facility and report concerns to state authorities.

Mixed Feedback:

• While some reviews highlight the facility's cleanliness and the helpfulness of the staff, others point out serious concerns regarding resident care and staff conduct.
• The quality of food and the overall maintenance of the facility receive both praise and criticism, indicating variability in experiences.
• Staff engagement with residents is often mentioned positively, but there are also reports of neglect and unprofessional behavior.