Stoney Ridge

Reviews of the senior living facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers commend the facility for its caring staff, cleanliness, and the sense of community and home it provides to residents. They appreciate the excellent care, friendly and efficient nurses and staff, and the quality of food and activities offered. The facility is praised for its efforts to make residents feel valued and not just like a number, with a particular emphasis on the genuine, sensitive, and accommodating nature of the staff.

However, other reviews express significant concerns, including instances of unprofessional behavior by staff, lack of responsiveness to family inquiries, and issues with facility maintenance such as outdated infrastructure and cleanliness problems. Concerns were also raised about the handling of personal belongings and the quality of care in the memory unit, with one reviewer describing it as "awful" and recounting a distressing experience involving the loss and mismanagement of a resident's possessions.

Some reviewers have had troubling experiences with the facility's administration, particularly regarding financial arrangements and the handling of transitions to Medicaid. There are reports of miscommunication and perceived lack of compassion from the management, especially in situations involving the relocation of residents due to financial or care level changes. Additionally, there are alarming accounts of neglect, with staff accused of ignoring residents' needs, and a general sentiment that the facility is understaffed and that some staff members are indifferent to residents' well-being.

Despite these criticisms, there are heartfelt stories of gratitude towards the facility for the care and support provided to family members, highlighting the positive impact of dedicated staff members on residents and their families. The facility is recommended by some for its assisted living and memory care services, though others urge caution and suggest considering other options based on their experiences.