Stonespring Of Vandalia

Summary of Reviews:

• Several reviews express deep dissatisfaction with the level of care, citing instances of neglect, such as patients being left unattended, not being cleaned properly, and experiencing falls.
• Communication issues are highlighted, including failure to inform patients about important health and insurance matters, and difficulty in reaching staff or management by phone.
• There are complaints about the facility's focus on financial matters over patient care, with reports of abrupt requests for payment and inadequate handling of insurance matters.
• Some positive comments mention friendly and helpful staff, but these are overshadowed by numerous reports of unprofessional behavior, including rudeness and lack of empathy from the nursing and management staff.
• Concerns about the facility's cleanliness and maintenance are raised, with specific references to patients' personal hygiene being neglected.
• Issues with dietary care and medical equipment, such as diabetic shoes, not being adequately provided or managed.
• Several reviewers strongly advise against placing loved ones in the facility, based on their experiences of inadequate care, especially for patients unable to advocate for themselves.
• A few reviews offer a more balanced view, acknowledging some positive interactions with staff or satisfactory aspects of care, but these are relatively few.

Overall, the majority of the reviews paint a concerning picture of the care and management at the facility, with numerous accounts of neglect, poor communication, and a focus on financials over patient well-being.