Stonerise Martinsburg

The reviews for this senior living facility are mixed, with some highlighting excellent care and others pointing out serious concerns. Positive comments include praise for the kind and caring staff, effective rehabilitation services, and a clean environment. Several reviewers specifically mentioned the great physical and orthopedic therapy, the helpfulness of the staff, and the overall pleasant experience during their stay.

However, there are significant negative reviews that raise concerns about the quality of care and management. Issues mentioned include unresponsive nursing staff, poor food quality, inadequate pain management, and a lack of cleanliness. Some reviewers expressed serious concerns about the safety and well-being of residents, citing instances of neglect, unprofessional behavior by staff, and a lack of accountability from management. There were also complaints about the facility being short-staffed and the physical therapy services not meeting the needs of the residents.

One review specifically criticized the facility for allowing an employee to mock people with facial paralysis, questioning the appropriateness of such behavior in a caregiving environment. Another detailed account described a family's struggle with the facility's care, including issues with medication administration, falsified charting, and a lack of concern for a resident's health.

Despite the challenges mentioned, some families have had positive experiences, highlighting the dedication of certain staff members and the progress made by their loved ones in rehabilitation. The facility's ability to provide care and support in a challenging environment was also noted as a positive aspect.

In summary, while there are instances of excellent care and dedicated staff, there are also significant areas of concern that potential residents and their families should consider. The mixed reviews suggest that experiences can vary greatly, and it may be beneficial for those considering this facility to conduct thorough research and possibly visit to assess the environment and care quality firsthand.